Service level manager vs Servicemanager vs accountmanager

De rol van service (level) manager kan in verschillende gradaties voorkomen:

HD+: firefighter - vanuit een interne IT rol acterend

Service level manager: spil tussen klant en IT, regelaar, Haarlemmerolie

Service Manager; gericht op procesverbetering - interne focus
Account manager; externe klant focus - strategisch - relatie

Accountmanagement;

(according to …(theoretisch kader).)
1.(Strategic) Relationship management
2.Negotiating / selling
3.Client development / accountplanning
4.Future planning, middel lange termijn
5.Strategic contacts
6.2 year focus
7.Bla bla


1.Selling
2. Speaking
3. Engaging
4. Profiling
5. ……..
6. more ….
7.